Help Center

All systems operational

How can we help?

Search the help center, submit a ticket, or check system status. Real answers from the team that builds the agents — quantdev@epochcoreqcs.com, 9am–6pm EST, Mon–Fri.

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Current status
All systems operational
Recent updates

Reach the team.

Your primary line is quantdev@epochcoreqcs.com, staffed 9am–6pm EST, Monday–Friday. Higher tiers add faster, around-the-clock channels.

Contact channels
Primary support
quantdev@epochcoreqcs.com
Technical support — 9am–6pm EST · Mon–Fri
Professional+ email
support@epochcoreqcs.com
General support for Professional tier and above
Enterprise / Federal phone
+1 (844) 708-4049
Dedicated line for Enterprise & Federal customers
Escalations
escalations@epochcoreqcs.com
For active incidents that need to move faster
Support tiers & response times
TierChannelFirst response
ExplorerCommunity forumsBest effort · ~48h
Professionalsupport@epochcoreqcs.comWithin 24 hours
EnterpriseDedicated CSM + phone1–4 hours · 24/7
Federal / DefenseNamed CSM + encrypted channel30 minutes
Good to know
Status pageLive system status →
Priority levelsP1 critical · P2 high · P3 medium · P4 low. Set honestly — it drives routing and response time.
What we never ask forPasswords, full API keys, or card numbers. Share those with no one.